What did I receive?
January 2nd, 2019 | by allison.cobbIn your email, you will find the HTML code for your customized contact form. It looks like this (use the code in your email, DO NOT use this code): Read More »
Contact Form
Does the Buildertrend contact form have an open API or integrate with MailChimp or other third party software?
November 2nd, 2018 | by allison.cobbNo, it does not. Our code is an iframe, this is the only way for the integrations to work. This means that any third party script or code cannot be applied directly to the contact form. Read More »
What does the contact form look like?
November 2nd, 2018 | by allison.cobbYour contact form is designed to match your branding or the current style of your website (below is just an example for reference, this is NOT your contact form). Read More »
Can I change the look of my contact form?
February 2nd, 2023 | by jackie.contreras@buildertrend.comWe are somewhat limited, but can make some changes. For color changes, please respond to your email you received with hex values of the items you’d like to change.For fonts, we use Google Fonts, so you can respond to the email with the name of the font you’d prefer to use.For fields changes, please see […] Read More »
Can I change the fields on my contact form?
November 8th, 2018 | by allison.cobbYes, please respond to your email in detail which fields need to be added, removed, renamed, and/or moved. If you’re looking to add any custom fields to the form, the fields need to be created in the account before they can be linked up to the form. Admin users can create custom fields by going […] Read More »
Can I change custom fields after they’re created?
February 2nd, 2023 | by jackie.contreras@buildertrend.comYou cannot change the data type of a custom field once created (Example from text box to dropdown). You can however, create a new custom field as needed and we can swap the fields out on the form. Options within a custom field (dropdown, multi-select dropdown) can be changed by going to the same area […] Read More »
Can we change the confirmation message?
February 2nd, 2023 | by jackie.contreras@buildertrend.comNo, we cannot change the confirmation message. Read More »
Can the website be redirected to a different page after the form is submitted?
November 2nd, 2018 | by allison.cobbYes. You will need to respond to your email with the URL of the webpage you would like the form to redirect to. Read More »
I’ve requested changes. Should I expect new code?
February 2nd, 2023 | by jackie.contreras@buildertrend.comNo, changes are made from your Buildertrend account. Once the code is on your site, changes can be made at any point, and are reflected automatically on your website. Read More »
Can I track form activity?
November 2nd, 2018 | by allison.cobbNo, tracking cannot be applied directly to the form. We suggest that the form redirect feature be utilized (see above). The tracking code can be applied to the webpage that you have the form redirect to. Read More »
Can I receive new lead notifications, or change who receives new lead notifications?
January 2nd, 2019 | by allison.cobbYes, you can edit who receives new lead emails or push notifications in their user settings (My User Preferences > Notifications > Sales). Please contact your Buildertrend Coach if you have questions. Read More »
What is the next step and how do I use the leads portion of Buildertrend?
November 8th, 2018 | by allison.cobbOnce you have added the code to your website and check that it looks correct, you are done! Now your leads will flow directly into Buildertrend! If you have questions on using the leads portion of Buildertrend, please contact your Buildertrend Coach and they can demonstrate in detail how this feature works! Read More »
Can I have more than one contact form go to Buildertrend?
January 2nd, 2019 | by allison.cobbUnfortunately no, we provide one customized form per Buildertrend account. You can place your form on more than one page/location, but it will be the exact same form – meaning same fields and styling. Read More »